For orders placed on elpisclothing.com we delivery by DHL Express or ePacket via vnpost.vn (Vietnam Official Post), depend on your choice. Please allow 3-5 days for your order to be processed. The below transit times are an approximate guide once the order has been processed and dispatched from our warehouse in Ho Chi Minh city, Vietnam.

Please be aware that online orders are not processed over the weekends or public holidays.

Once your order has been shipped, a tracking number will be sent to your email address.

All deliveries must be signed for. Ensure someone will be able to sign for the delivery, or provide a business address.

• ePacket by Vietnam Official Post, 2-4 weeks transit time. Due to Covid-19, delivery times depend on when commercial flight is available. (May be It takes up to 40-60days)

• DHL Express takes 3-5 business days. (Highly recommended)

Please keep in mind that our shipping times should be used as a guide only and are based on time from dispatch. ELPIS cannot take responsibility for customs clearance delays or failed payment approval, though we will try to minimize any potential delays.

* You may have to pay import duty and tax depending on what you are shipping and its declare value.

FRAUDULENT ORDERS

We reserve the right to place temporary hold to or cancel your order in the event we have reasonable grounds to believe it is fraudulent. In such circumstances we will attempt to contact you, using the email address you provided at the time of booking and may request you to either provide further proof of identify before issuing your order. In the event we are not able to contact you or the information provided does not meet our minimum identification requirements, we may cancel your order with no liability whatsoever.

CHANGES TO YOUR ORDER

If you require any changes to your order including address details and sizing please contact us immediately to ensure modifications can be applied, if your purchase has been shipped no changes can be made to your order.

ORDER INFORMATION

All purchase receipts are sent to your email once your order has been processed and paid for. We will also send you a shipment confirmation once your order has been shipped, this will contain a tracking number which can be used to track the journey of your purchase. Please contact us immediately if you have not received your order confirmation or shipping confirmation emails within 72 hours of purchase, should you purchase over public holidays or weekends your confirmation will be sent on the next business day.